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Read our frequently asked questions and their answers below--especially the troubleshooting section. If this does not answer your problem, please submit a request to customer support.

Frequently Asked Questions

General
What is DGM Live?
Does this replace the King Crimson Collectors' Club (KCCC)?
What can I purchase and download?
How much do downloads cost?
Can I use PayPal?
Do I need high-speed or a broadband internet connection?
How long do items remain available for purchase?
How often can I download music I purchase?
Why is there a download window?
What is BitTorrent?
What is FLAC?
What is MP3?
Are there restrictions on the music I download?
Is there any CD cover art available?
What are 'Hot Tickles'?

Troubleshooting
I can't login or register
BitTorrent is giving me an error saying 'Bad data from tracker'
How do I disable Windows proxy server detection settings
BitTorrent says 'Connecting to peers' and nothing is downloading
When I click on an MP3 link it starts playing but doesn't download
I downloaded my FLAC files but they won't play
There are brief pauses between the tracks I downloaded

Mail order
How do I check the status of my order(s)?
When is my credit card billed?
How are shipping charges calculated?
What is DGM's return policy?
Other mail order questions

Still have questions/problems?

MP3 questions
How do I download MP3 files?
How do I play MP3 files?

FLAC questions
How do I download FLAC files?
How do I play FLAC files?
How do I decode FLAC files?

BitTorrent questions
Why should I use BitTorrent?
How do I use BitTorrent?

 


General Questions

What is DGM Live?

DGM Live offers the digital archives of Discipline Global Mobile artists to the wider world. Written word and photo archives are available to registered users for free.

Live music downloads from the DGM archive are available for purchase in two digital formats - FLAC and MP3. View the pricing chart for cost information. The DGM Live archive also offers free 'Hot Tickles' from the archive for your listening pleasure?

Each music purchase may be downloaded using either the BitTorrent software for an entire show or as per-file downloads for each song. Once you begin downloading an archive purchase you have 72 hours to finish the download.

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Does this replace the King Crimson Collectors' Club (KCCC)?

Rumours of the King Crimson Collectors' Club death are greatly exaggerated as it will continue for as long as there is a sufficient demand. Current plans are that all titles will, in time, be made available for downloading as part of the DGM Live library, complete with the original notes and artwork in PDF format. The moral of the story is that if you like the KCCC don't delay, buy some today.

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What can I purchase and download?

You may purchase any of the items in the DGM Library in FLAC or MP3 format.

Users can download the music they purchase using BitTorrent or their web browser.

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How much do downloads cost?

On average a FLAC download costs $12.95, an MP3 download costs $9.95. Price can vary depending on the size of the purchased downloads.

FLAC downloads are more expensive because the files are larger and have better audio quality. There is a cost associated with delivering large files over the internet.

DGM Live only accepts Visa and Mastercard for payment.

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Can I use PayPal ?

There are no plans to introduce Paypal as the method of payment. Currently DGM Live only accepts Visa and Mastercard.

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Do I need high-speed or a broadband internet connection?

A high-speed internet connection (DSL/Cable/LAN) is highly recommended for downloading library items, especially FLAC files. A two-disc library item in FLAC format can take approximately 90 minutes to download on a 1mbps connection.

Modem users will experience faster download times if they purchase MP3 versions only.

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How long do items remain available for purchase?

There are no plans to remove items from the on-line catalog once they are posted there. New items will be posted on a regular basis. DGM reserves the right to remove an item from the catalog for technical reasons or any other reason. The DGM Live Terms of Service still apply, and we do not offer any guarantees about availability of service.

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How often can I download the music I purchase?

Once you purchase music from DGM you may wait as long as you want before downloading the files. Once you begin downloading music from the DGM web site you have 72 hours to complete the download.

You may download your purchased music files as often as needed during the 72 hour download window.

IMPORTANT: If you do not finish downloading your purchase in the 72 hour window you must purchase the music again in order to finish the download.

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Why is there a download window?

There is a cost to DGM each time a file is downloaded from our servers. DGM Live is not a subscription service or a digital file storage service. These types of services require ongoing payment from users either in the form of a monthly subscription or a per-download charge.

Currently you are purchasing the rights to download music to your computer a single time. 72 hours should be adequate to achieve a complete download of purchased material.

To maximize your download efficiency we recommend utilizing BitTorrent. BitTorrent usage will usually give you effective download speeds even when the DGM Live system is under heavy usage stress.

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What is BitTorrent?

BitTorrent is a file distribution software that utilizes peer-to-peer principles to deliver files across the internet. All DGM library purchases may be downloaded via BitTorrent.

After purchasing a show, you may click on the "Download via BitTorrent" link on the download page. This will save a small file with a ".torrent" file extension to your computer. To begin downloading your music open the .torrent file with a BitTorrent software client.

DGM recommends downloading and installing the official BitTorrent client for downloading DGM music.

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What is FLAC?

FLAC (Free Lossless Audio Codec) is a file format which offers CD quality audio. FLAC compresses standard audio files (WAV or AIFF) to half their normal size with no loss in sound quality. This is different from MP3 which is a lossy compression format. With MP3s some of the data of the original audio file is lost when the MP3 is encoded.

FLAC files are generally very large. A full CD of music (~650 megabytes) will average about 300 megabytes worth of FLAC files.

For this reason DGM recommends that only users with broadband connections to the internet (Cable modem, DSL, LAN) purchase and download FLAC files. Downloading a FLAC purchase with a conventional 56kbps modem could take 75 hours!

FLAC files can be played using a handful of free audio players. Generally, it is necessary to de-compress a FLAC file to the standard WAV or AIFF format before playing or burning to a CD.

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What is MP3?

MP3 is a popular file format for compressed audio. The DGM Live library is available for purchase in MP3 format encoded at a minimum bit-rate of 192kbps. MP3s will play in all modern audio players for every computer platform. Most current CD players support MP3 CDs--compact discs with MP3 instead of standard audio files.

The MP3 format is the recommended purchase format for all users.

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Are there restrictions on the music I download?

There are no technological restrictions or DRM (Digital Rights Management) applied to any of the music files downloaded from DGM Live. Users are bound by the Terms of Service agreement which accompanies their purchase, and all applicable copyright laws apply to the music distributed through the site.

DGM Live may succeed to the degree that its users refrain from illegally distributing the files they purchase.

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Is there any CD cover art available?

Cover art is available for most shows in the library. It is available as part of the purchase of any library item.

Cover art is supplied in PDF (Portable Document Format). These files may be opened and printed using Adobe's Acrobat Reader software.

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What are 'Hot Tickles'?

A Hot Tickle is a featured free MP3 download of an individual song.

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MP3 Questions

How do I download MP3 files?

  1. You must first purchase a library item in MP3 format. Browse the DGM Live library for a show you would like to purchase. Click on the 'Download MP3' button for that show.
  2. After you complete the purchase forms, your purchase will be listed under 'My Downloads'. Click on 'Begin Download'.
  3. The download screen allows you to download all of your files at once using BitTorrent. Click on 'Download via BitTorrent' to save the torrent file to your computer and start the download. Read the instructions on how to use BitTorrent.

    Alternatively, you may download each song individually using your web browser. Click on 'Download' next to each file in your purchase.

    NOTE: In many cases you will have to 'right-click, Save Target As...' to save your files to your computer. Many browsers begin playing MP3s immediately and do not let you save them to your computer simply by clicking on them.

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How do I play MP3 files?

Most computers manufactured since 1999 come with software to play MP3s.

Windows computers may use Windows Media Player,
Mac OS X users may use Apple's iTunes to play MP3s.

Here is a list of alternative media players which may be used on different platforms to play MP3s and burn them to compact disc.

Alternative media players
Windows Mac OS X Linux

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FLAC Questions

How do I download FLAC files?

  1. You must first purchase a library item in FLAC format. Browse the DGM Live library for a show you would like to purchase. Click on the 'Download FLAC' button for that show.
  2. After you complete the purchase forms, your purchase will be listed under 'My Downloads'. Click on 'Begin Download'.
  3. The download screen allows you to download all of your files at once using BitTorrent. Click on 'Download via BitTorrent' to save the torrent file to your computer and start the download. Read the instructions on how to use BitTorrent.

    Alternatively, you may download each song individually using your web browser. Click on 'Download' next to each file in your purchase.

NOTE: In general, you will need to de-compress FLAC files to WAV or AIFF format before playing on your computer or burning to compact disc. See How do I decode FLAC files?

NOTE: FLAC files are much larger than MP3 files. FLAC downloads are only recommended for users with broadband connections to the internet.

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How do I play FLAC files?

There are a limited number of programs that will play FLAC files. In most cases, you will need to decode FLAC files before playing them on a computer or burning them to an audio CD. Decompressed FLAC files are identical to the original full-quality .WAV or .AIFF audio files they were created from.

There are a handful of portable digital music players that will play FLAC files. Apple's iPod is not one of them. Again, it is recommended that you decode FLAC files before playing or burning.

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How do I decode FLAC files?

Visit our FLAC Help page for summary and detailed information on using FLAC.

Find a FLAC decoder to use on your computer.

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BitTorrent Questions

What is BitTorrent?

BitTorrent is a file distribution program that utilizes peer-to-peer principles to move files across the internet. When a user downloads music from DGM Live using BitTorrent they are not only downloading the file from DGM's servers, they are also downloading that music from other customers who are downloading the same files at the same time.

In the process of downloading files via BitTorrent, you also upload portions of the files which you have on your computer to other DGM customers.

DGM's servers only allow registered users to connect to the BitTorrent network, and a single customer may only download from one computer at a time using BitTorrent.

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Why should I use BitTorrent?

BitTorrent provides a fast method for DGM to deliver all files associated with a single purchase in a few steps.

In downloading FLAC or MP3 files individually there is a danger that all of the file may not transfer successfully. BitTorrent ensures that your download does not finish until you have every bit of information as it appears on DGM's servers.

BitTorrent users download their files from the main server and from other users downloading the same files. This increases the number of locations your computer can download the information it requests. In many cases this will increase the speed of your download, especially with popular files.

As you download from DGM via BitTorrent you share the pieces of your files with other users who have also purchased those files. It is not possible for other users to download any material from your computer other than the music files you have obtained from DGM.

When you close the BitTorrent software after you finish downloading you are disconnected from the BitTorrent network and no longer share the files with any other customers.

If you alter or remove the files you download from DGM you will not be able to re-connect to the DGM BitTorrent network using the same files.

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How do I use BitTorrent?

Visit our BitTorrent Help page for summary and detailed information on installing and using BitTorrent.

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Troubleshooting

I can't login or register

Make sure that you have cookies enabled in your browser software e.g. MS Internet Explorer, Mozilla Firefox, Netscape, Safari, etc. A cookie is a small file that DGM Live places on your computer which allows us to maintain your user information as you move throughout the site. For more information on how DGM Live uses cookies please review our privacy policy.

If you have forgotten your password for your account you may generate a new password.

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BitTorrent is giving me an error saying 'Bad data from tracker'

Several issues may generate this error.

  1. You may need to login to www.dgmlive.com from the computer you are trying to download from. Our server may not recognize your computer as being associated with your account.
  2. You may be behind a proxy server. You must either stop using the proxy server, or have your proxy server administrator change the proxy server configuration to allow BitTorrent connections to your computer

    NOTE: Windows XP machines will connect to a local network proxy server by default. Make sure this internet connectivity option is disabled on your computer while using BitTorrent with DGM Live. See our help item How do I disable Windows proxy server detection settings.

To prevent the misuse of DGM Live accounts, users may only use BitTorrent on one computer at a time. Before downloading music using BitTorrent you must log in to www.dgmlive.com and download a new .torrent file onto your new computer.

This error may also occur if the download window on your show has expired. All shows must be downloaded within 72 hours of the start of the download.

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How do I disable Windows proxy server detection settings

  1. From your Windows menu bar select Start > Control Panel > Internet Options. This will open your system's Internet Options window
     
  2. Click on the "Connections" tab
     
  3. At the bottom of the window there is a Local Area Network (Lan) Settings section. Click on the LAN Settings... button
     
  4. Make sure that "Automatically Detect Settings" is UNCHECKED. Also, make sure that "Use a proxy server...." option is UNCHECKED.
     
  5. You will need to close and re-open the BitTorrent program to take advantage of the new settings. In some situations you may need to restart your computer

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BitTorrent is downloading very slowly

It may take a few seconds for a BitTorrent download to establish itself. Allow 10-15 seconds for the download to reach optimum speed as it identifies DGM's servers and any peer computers to download the files you purchased.

BitTorrent may perform slowly if you have a firewall that is preventing BitTorrent from uploading portions of the music files to other DGM Live customers. Your computer must be able to accept connections on ports 6881-6889 to participate in the BitTorrent network. Review your firewall software's manual on how to adjust its configuration.

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BitTorrent says 'Connecting to peers' and nothing is downloading

It may take a few seconds for a BitTorrent download to begin. If the download does not start after 10-15 seconds there are several things you should check:

  1. Has the 72-hour download window on your show expired? All files must be downloaded within 72 hours of the start of the download. Log in to www.dgmlive.com/accounts.htm and check the download status of the show you are trying to download.
  2. If your computer is protected by a firewall you may need to change its configuration to allow BitTorrent traffic through. BitTorrent needs to communicate on network ports 6881-6889. Review the manual for your firewall on the proper steps to change its configuration.

    If you can not alter your firewall configuration then you may download each file in your purchase individually using your web browser.

If you still have time left in your download window, your firewall is configured correctly, and you still can not download your music. Please submit a report to customer support.

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When I click on an MP3 link it starts playing but doesn't download

Some browsers automatically start playing MP3 files instead of downloading them to your computer. To prevent this, Windows users may right-click and choose the option 'Save target as...' or 'Save file as...' from the contextual menu.

Mac OS X users may control-click on the link and choose the 'Download linked file as...' option from the contextual menu.

Then, select the location on your computer where you'd like to save the file.

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I downloaded my FLAC files but they won't play

See How to Play FLAC Files.

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There are brief pauses between the tracks I downloaded

Many music jukebox softwares (e.g. Windows Media Player, iTunes) have a brief pause between each track when they are played in succession.

This pause can be removed by enabling the 'cross-fade' playback feature in each software. Here are directions for Windows Media Player and Apple's iTunes:

Windows Media Player (WMP)

  1. In your WMP toolbar go to View > Enhancements and select Crossfading and Auto Volume Leveling.
    (If the toolbar is not present in the WMP window, click on the inverted arrow in the upper right-hand corder of the window)
     
  2. A new window pane will appear with links to toggle Auto Volume Leveling and Crossfading on or off. Make sure Crossfading is ON.
     
  3. A sliding level bar will come into focus make sure that the lever is all the way to the left on the bar and that the text beneath it reads "0.0 seconds of overlap"
     
  4. You're done! If this does not remedy the playback problem you should contact Customer Support.

iTunes

  1. In the iTunes toolbar go to iTunes > Preferences
     
  2. When the preference window appears select "Audio" from the toolbar
     
  3. Check the "Crossfade Playback" checkbox and make sure that the lever is all the way to the left so that there are 0 seconds of crossfade in your audio playback.
     
  4. You're done! If this does not remedy the playback problem you should contact Customer Support.

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How do I check the status of my order(s)?

Log in to the shop to view the status of your order. You will receive e-mail notification when your order is placed and when it ships. You can also e-mail us at mailorder@dgmlive.com with questions, or call our Los Angeles office at 323 733 9777.

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When is my credit card billed?

Your credit card is authorized at time order is placed and is actually charged between time order is placed and order ships. Orders ship in 1-2 days unless order contains a pre-ordered item. Orders for pre-orders ship when the product is available. If other items are ordered with pre-ordered items, all will ship at the time pre-orders are available. We may be able to ship a portion early, and you can ask us at mailorder@dgmlive.com if this is possible on an order by order basis.

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How are shipping charges calculated?

All orders are shipped via USPS. Shipping cost is calculated as 15% of total cost, with a $4.20 minimum - for US destination addresses. Other shipping methods may be available, and you can contact us at mailorder@dgmlive.com prior to placing an order if USPS will not work for any reason. Additional charges will apply for other shipping methods.

International Deliveries face additional charges: Canada/Mexico: add $1.50; $4.00 for Europe, and for the rest of the world: add $7.00.

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What is DGM's return policy?

If you received an order with defective product, or received the wrong product, please send an e-mail to mailorder@dgmlive.com explaining any issues with the order and we will ensure proper items are received. You may also call our Los Angeles office at 323 733 9777.

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Other mail order questions?

If you have a mail order question that is not answered above, please contact us at mailorder@dgmlive.com

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Still have questions? Submit a question to customer support.

 

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